IPFX’s Contact Centre includes all the advanced features you would expect from a state-of-the-art solution, plus many additional features unique to IPFX. With IPFX Contact Centre, queues are able to support any combination of Agents with varying skill sets – ensuring that calls are delivered to the most appropriate Agent.
A key benefit of the IPFX Contact Centre is its ability to integrate with IPFX Communications; the commonality of components of both solutions allows an organization to leverage spend in areas such as communication platform and data infrastructure.
Effective Contact Centres assist business by efficiently managing resources to enhance customer relationships while keeping overhead costs low.
IPFX Contact Centre runs on a single server to enable a high level of flexibility and manageability with a lower total cost of ownership. Ultimately, IPFX Contact Centre is one of the most user-friendly, dynamic, scalable, feature-rich solutions available. This is particularly important when call volumes are unpredictable or external events impact on Contact Centre planning.