TaaS – Professional Services

IPFX offers a range of Professional Service across multiple vendors

  • Unified Communications – IPFX, Microsoft, Cisco, NEC
  • Contact Center – IPFX, Genesys, Enghouse, Geomant
  • Video Conferencing & Collaboration – IPFX, Polycom, Pexip, Starleaf, Acano
  • Session Boarder Controllers  – Ribbon Communications (Sonus), Audiocodes
  • Firewalls and load balancers – Kemp, F5, Fortinet, and others
  • Networks – Cisco, HP, Aruba, Ubiquity

Professional Services within the Common Services Catalogue.

Consulting Services

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  • Unified Communications
    • Enterprise Voice and SBC Architecture
    • Complex multi-modality interoperability (Presence, Video, Content Sharing)
  • Contact Centre and Integration
  • Video Conferencing & Collaboration integration and interoperability
  • IP Telephony migration, transition, and Co-existence with UC
  • Real-time network infrastructure architecture; QoS, QoE, SD-WAN, IPSEC VPN, MPLS, NFV, express route, ECDN
  • Real-time environment backup, high availability, and disaster recovery

Design Services

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  • Detail design and development capabilities for multi-vendor UC including Cloud, On-Premise, and Hybrid architecture
    • Contact Centre
    • Enterprise Voice
    • Video Conferencing
    • Real-time Network; LAN and WAN

Installation Services

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Cloud, On-Premise, or Hybrid we have the resources to install your UC, Contact Centre, Video or Network technology nationwide.

Configuration Services

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  • Specialists in systems integration of Unified Communications, Contact Centre, and Video
  • In country development capability; we operate a large NZ based Unified Communications development team
    • Bespoke integration
    • Custom development with published vendor API’s and SDK’s

Support Services

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  • Transition and multi environment co-existence
  • Vendor Management; maintenance and support services including support for legacy and end of life platforms.
  • Level 2/3 support options for all Vendors

Optimisation Services

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  • Network QoS and QoE assessment, design, and optimisation
  • UC Remediation; on Cisco and Microsoft including complex integration challenges such as voice and video
  • Meeting Room Remediation; including acoustic challenges, user experience problems, booking platforms, and integration with wider environment
  • Contact Centre Remediation; Omni-channel, recording, work force management integration, IVR and Queue design.
  • Training Services for all UC stacks
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