In most organisations, the operator console is the first and most important answering point for incoming business calls. The IPFX Operator Console includes Presence information, informing the operator of an employee’s location and their expected return time. This dramatically improves customer service as the operator is able to manage interactions more effectively. By providing traditional operator functions on-screen with an intuitive and easy-to-use interface, staff can easily navigate system functions. IPFX Operator Console provides a range of sophisticated tools to deliver the best possible service to your callers.