IPFX Presence communicates the availability of colleagues in real time, and shows when and how best to contact them, should they be unavailable. Presence was pioneered by IPFX in 1995 and has continued to be the most advanced and comprehensive solution available.
By researching the effectiveness of traditional Unified Communications in practice and combining our knowledge and insights with that of experts in productivity psychology, neurology and leading business consultants, we thoroughly understand the challenges of using current solutions. This has led us to develop the next generation of technology.
Users can utilise Presence information to display graphical icons showing staff availability at a glance, and can even identify skill sets, so customer calls are always routed to the most appropriate person. In addition, users can define how incoming calls are routed according to a user’s Presence status. For instance, if they are in a meeting, all calls could automatically go to their voicemail, or if they are out of the office but still want to receive calls, these can be automatically routed to their mobile.