Can my agents or I be notified if nobody is logged into an open queue?

Administration > Queue Properties > Schedules Tab

 

  1. From When last agent logs out/no agents are logged in field
  2. Tick Notify Last Agent to send a warning pop-up to last agent

  3. Tick Send Email field and enter email address to receive notification of no agents

     

     

  4. Press to save

 

 

 

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