IPFX products and services are not exposed to the Log4J vulnerability (CVE-2021-44228) currently causing global concern. IPFX does not use the Log4J Java based logging framework and has confirmed with the vendors of third-party products that may be used that they are also unaffected.
Contact our helpdesk
Providing world class support and maintenance service to all customers is an IPFX priority.
To provide comprehensive support service to their world-wide customer base, IPFX has established a “follow the sun” helpdesk with expertise in Auckland, Melbourne, Sydney, Brisbane and London. This means that for customers requiring extended support hours IPFX has expert resource available to assist, whenever you need them. IPFX provides a series of standard support services with the option of customised services tailored to your individual requirements as appropriate.
Working with partners, or direct with end customers, dependent on support arrangements, IPFX has a highly skilled team of technical support engineers to provide the highest levels of technical expertise and support services.
Complimenting the IPFX team of technical support engineers, a world-class case management system allows the support team to track each case to resolution with comprehensive information of any issue logged on a centralised support database.
Phone: +61 2 9779 3998
Alternative: 1300 737 367
Phone: +64 9 3571155
Alternative: 0800 TO IPFX (0800 864 739)
Phone: +44 845 609 0171