CTI Screen Pop
When you make or receive a call, IPFX shows the details in an on-screen call alert.
From the call alert you can hold, transfer and record as well as view caller ID and
The incoming call alert identifies the caller using the available contact details.
With the appropriate gateway set-up you can send SMS messages from IPFX to one or
more mobile phones.
Instant Messaging (Chat)
Communicate with internal or external contacts via Instant Messaging (Chat). This
feature is particularly useful for when you need to contact other users urgently but
cannot use the phone, for example when they are already on a phone call. You can
chat with multiple parties at once, providing quick and speedy resolutions to
questions. a full chat History is kept to refer to if required.