UCaaS

Overview

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IPFX has taken our proven, enterprise voice features and sophisticated Unified Communications (UC) and Collaboration applications to the cloud using our intelligent Device Cloud (IDC). The IPFX IDC is a complete UC solution including Enterprise Voice, Mobility, Desktop Productivity, Video and the industry leading IPFX Empower feature set.

The IDC integrates across multiple desktop platforms including MS Office, Office 365, Gmail, Lync, Lotus Notes and more.

The IDC eliminates the need for costly platform upgrades by utilising your existing infrastructure and gives you full UC benefits TODAY.

Enterprise Voice

The IPFX IDC is a fully featured SIP-based voice platform delivered across the Services Backbone of the GovDC. The IPFX IDC does not require expensive, complex add-on’s to perform your existing PABX functions should you require them.

Departments can continue to use existing handset device types, thus significantly reducing the cost of transition to GovDC. Moreover, the SIP Gateway function provides departmental access to the market-leading call rates across multiple Teleco’s, thus further reducing operational costs.

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Mobility

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The IPFX IDC provides the most comprehensive Mobility Solution on the market. By eliminating the shortcomings of other offerings and making the true “Mobile PBX” a reality, your desk phone and associated hardware can be completely eliminated.

Contact Centre

IPFX’s Unified Contact Centre includes all the advanced features you would expect from a state-of-the-art-solution, plus many additional features unique to IPFX.

A key benefit of the IPFX Contact Centre is its ability to integrate with IPFX Unified Communications; the commonality of components of both solutions allows an organisation to leverage spend in areas such as communication platform and data infrastructure.

Effective Contact Centres assist business by effectively managing resources to enhance customer relationships while keeping overhead costs low. IPFX Contact Centre runs on a single server to enable a high level of flexibility and manageability with a lower total cost of ownership. Ultimately, IPFX Contact Centre is one of the most user-friendly, dynamic, scalable, feature-rich solutions available. This is particularly important when call volumes are unpredictable or external events impact on Unified Contact Centre planning.

Operator Console

Empower

As a user, do you find yourself overwhelmed by the number of calls, emails and interruptions that occur every day? Do you often feel the day flies by and you don’t have much to show for it? You may want to manage your communications more effectively but in the face of it all, you don’t have nay idea where to begin. IPFX EMPOWER has five key advantages over Unified Communications:

Smarter Contact Management

Define who, how, what, when and where you want your communications to be delivered. IPFX EMPOWER gives users greater visibility and access to their contracts than ever before.

Smarter Time Management

Enter into a new ‘productive work’ mode and eliminate having those days where you feel like you’re getting nothing done. Learn about better time management techniques through the IPFX EMPOWER elearning modules and improve ‘as you go’.

Smarter Interruption Management

Block those communications that are of little or no value, storing less important and non-urgent communications for review and reply at a later time. Organise incoming communications into batches to streamline and focus your responses.

Smarter Connection Management

Block those communications that are of little or no value, storing less important and non-urgent communications for review and reply at a later time. Organise incoming communications into batches to streamline and focus your responses.

Smarter Device Management

Turn ordinary device into a smart device using our Intelligent Device Cloud. IPFX EMPOWER enables full desk-phone functionality on your mobile device, creating a new industry standard. Advanced call handling features and true LCR, add new power to mobility.

Console

In most organisations, the operator console is the first and most important answering point for incoming business calls.

The IPFX Operator Console includes Presence information, informing the operator of an employee’s location and their expected return time.

This dramatically improves customer service as the operator is able to manage interactions more effectively.

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Video Conferencing

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VideoFX Video Conferencing as a service (VCaaS) is so much more than just a video conferencing solution.

Our VCaaS offering is a fully managed visual communication solution with interoperability leading video conferencing technologies.

We can provide installation, set up and a range of support services based on your requirements.

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