IPFX Presence communicates the availability of colleagues in real time, and shows
when and how best to contact them, should they be unavailable. Presence was
pioneered by IPFX in 1995 and has continued to be the most advanced and
comprehensive solution available.
By researching the effectiveness of traditional Unified Communications in practice
and combining our knowledge and insights with that of experts in productivity
psychology, neurology and leading business consultants, we thoroughly understand the
challenges of using current solutions. This has led us to develop the next
generation of technology.
Users can utilise Presence information to display graphical icons showing staff
availability at a glance, and can even identify skill sets, so customer calls are
always routed to the most appropriate person. In addition, users can define how
incoming calls are routed according to a user’s Presence status. For instance, if
they are in a meeting, all calls could automatically go to their voicemail, or if
they are out of the office but still want to receive calls, these can be
automatically routed to their mobile.