IPFX Voicemail is the most sophisticated system available. By providing callers with intelligent greeting information linked to each user’s real-time Presence status, it gives a more personalised response and provides alternative options for callers.
Users can utilise Presence information to display graphical icons showing staff availability at a glance, and can even identify skill sets, so customer calls are always routed to the most appropriate person. In addition, users can define how incoming calls are routed according to a user’s Presence status.
For instance, if they are in a meeting, all calls could automatically go to their voicemail, or if they are out of the office but still want to receive calls, these can be automatically routed to their mobile.