Unified communications industry consolidation


Unified communications industry consolidation

Mergers and acquisitions were major unified communications news in 2016 as the industry saw high-profile activity. One of the most significant news items was Mitel’s attempt to acquire Polycom. In April, Mitel and Polycom announced the two companies would merge in a $1.96 billion deal. News of the acquisition led to speculation over what new UC services could emerge and what would become of Polycom’s partnership with Microsoft.

However, the deal fell apart as Polycom accepted a $2 billion offer from Siris Capital Group. The acquisition was completed in September.

The contact-center market saw consolidation as Genesys acquired Interactive Intelligence for $1.4 billion. The acquisition, completed on Dec. 1, was seen as a good move as Interactive Intelligence’s portfolio complemented Genesys’ offerings.

Microsoft also acquired professional social network LinkedIn. While details of what services or features could emerge from the deal haven’t been released, Microsoft could integrate LinkedIn’s capabilities with Office 365.